Customer benefit and satisfaction is what drives us first and foremost. Understanding customer views and sharing their experience with you is undoubtedly the best way of conveying their satisfaction. Some extracts…

	« Over the two and half years that we have been using AMI, we have never experienced any interruption of service or malfunction. »
	Eric Lannaud, Head of search engine project at UNESCO

	« AJILON was looking for a solution for our call centre that could quickly identify and suggest accurate resolution procedures corresponding to a given symptom. We had two objectives: The first was to identify the best procedure for resolving a problem even if the request was not entirely accurately formed. The second was to decrease the search and response time down to one minute in order to optimise the total call processing time. We looked at a variety of help desk solutions currently on the market but found that no other solution fully met our requirements. Only AMI help desk allowed us to fully maximise the content of our knowledgebase and achieve the target one minute search and response time. During the implementation of their solution Go Albert worked to interface their application with our existing systems in such a way that their solution is transparent requiring no additional training or call upon other resources. »
	Pascal Grévin: Head of Help Desk services Ajilon, Adecco Group.

	« For the last four years, we have developed solutions using AMI technology, in particular for the Defence sector, each party bringing their own vision and expertise to each joint project. This synergy had made it possible to build a real relationship based on confidence in each others abilities and respect for our mutual interests, from which our customers profit fully. »
	Edouard d' Halluin, Head of Defence sector projects, Bull Services

	« Go Albert proved their effectiveness and ability to react quickly deploying, within a very short time, their solution which we use for our daily newsletter. »
	Ali Kabli, General manager, KLEKOON

	« Go Albert and LTU technologies are two companies with complimentary expertise applied to similar fields (the indexing and search of visual and textual information). The combination of our two technologies, combined with our confidence in the team work approach, enables us to deliver solutions that exceed our customers expectations. »
	Pascal GELAC, VP Sales Europe - LTU Technologies.

	« As the National Director of the Institute for Sport and Physical Education (INSEP), in 2003, I drew up requirements for a Competitive Intelligence plan to further our overall knowledge of  Sporting Intelligence. Within this framework, a study of the software available on the market was carried out by a Research Scientist specifically recruited for the task. After studying, in depth, all the options, I chose an "AMI" solution and after more than two years intensive use my satisfaction remains intact. The solution is reliable, simple and powerful »
	Jean-Richard Germont, General Inspector, Ministry for Sports and Youth, Former director of INSEP.

	« For our project, collecting financial information from the Web, Go Albert showed themselves to be more than just a supplier of software packages. Their team dedicated themselves fully to our project, shared with us their knowledge and experience and worked closely with us as the project and its requirements grew. »
	Gerard Crétinon, Director of the Information Systems COFACE SERVICES

	« MEGA Consulting chose to partner with GoAlbert because of the proven quality and scalability and of the AMI product line, the professionalism of approach and attitude to Partnering : they are all conditions necessary to stand any chance of success in a very demanding Swiss environment where customer expectations are always high. »
	Pierre-Alain Tabasso, Associate Director, MEGA Consulting